Course 10
Contract Performance and Administration
Teaches what happens after award: kickoff, CO/COR roles, deliverables, acceptance, quality, communication, modifications, and performance documentation.
What This Course Helps You Do
- Review the final award package.
- Understand CO/COR/program/contractor PM roles.
- Manage deliverables, requirements, quality, acceptance, issues, changes, subcontractors, and CPARS proof.
Templates
Module 1Post-Award Mindset
2 lessons
Lesson 1
Award Is the Starting Line
Award starts contract responsibility. The contractor should perform from the final awarded contract, not from memory of the proposal or draft solicitation.
Lesson 2
Performance Builds the Next Contract
Every contract should create proof for future proposals: on-time deliverables, quality results, issue resolution, metrics, acceptance records, and customer feedback.
Module 2Roles and Authority
3 lessons
Lesson 1
Contracting Officer
The CO is the official contract authority. Scope, price, schedule, and term changes require proper CO direction or modification.
Lesson 2
COR and Program Office
The COR monitors technical performance and may review deliverables or invoices but usually cannot change contract terms. Program users care about mission and service but may not have contractual authority.
Lesson 3
Contractor PM
The contractor PM manages staff, schedule, deliverables, quality, communication, invoices, subcontractors, risks, and documentation.
Module 3Startup and Tracking
2 lessons
Lesson 1
Award Review and Kickoff
After award, review contract number, award doc, PWS, amendments, CLINs, funding, POP, place, deliverables, invoices, contacts, labor, cyber, access, quality, and subs. Hold internal and government kickoffs.
Lesson 2
Deliverable and Requirement Trackers
Track deliverables separately from ongoing performance requirements. Deliverables are submitted items; requirements include recurring standards like response times, staffing, access, security, and quality.
Module 4Quality, Communication, and Changes
3 lessons
Lesson 1
Quality, Inspection, and Acceptance
Quality control is the contractor checking its own work. Government quality assurance/acceptance determines whether supplies or services meet contract requirements and can affect payment.
Lesson 2
Communication and Contract File
Define communication cadence, contacts, escalation, emergency process, subcontractor communication, and change control. Maintain a contract file with award, proposal, deliverables, invoices, emails, mods, quality records, and CPARS proof.
Lesson 3
Scope Control and Modifications
Track potential changes. Formal modifications can be bilateral or unilateral. The contractor should identify scope, price, schedule, and risk impacts before performing changed work.
Module 5Issues, CPARS, and Closeout
3 lessons
Lesson 1
Corrective Action
Identify performance issues early, document root cause, corrective action, owner, due date, verification, and preventive action.
Lesson 2
CPARS and Past Performance
Applicable contracts may generate CPARS evaluations. Track quality, schedule, management, regulatory compliance, and other proof throughout performance.
Lesson 3
Options and Transition-Out
Options are not guaranteed. Track option dates, customer satisfaction, funding, and performance. At closeout, return property/data, close subs, submit final invoice, remove access, and save records.
Final Exercise
- Review a sample award.
- Build trackers, kickoff agenda, communication plan, issue/change logs, and past performance file.
Final Takeaway
Winning starts the real work: perform, document, control scope, communicate properly, invoice correctly, manage quality, and build future proof.